Computer basic help in Exeter
Professional computer basic help services in Exeter and surrounding areas. Local, reliable handyman - no job too small.
Price Guide
£60-£110
Typical Duration
30-60 mins
Location
Exeter, Devon
Patient, jargon-free help with basic computer tasks. Email, printing, saving files, browsing - whatever's confusing you. Written instructions left for reference.
When Technology Feels Like a Foreign Language
You're not stupid. Computers are just badly designed.
Everyone says "oh it's easy" but they learned 20 years ago when they had time and patience. You just want to print a document, attach a photo to an email, or save something so you can find it again. Shouldn't be this hard.
💡 Pro tip: The people who designed these systems are clever. You're not daft for finding them confusing - they just didn't design them for normal humans.
Why Not Just Google It?
| ✅ Getting Help | ❌ Googling/Asking Family |
|---|---|
| Shown on your actual computer | Instructions don't match your screen |
| Explained in plain English | Full of jargon |
| Take as long as you need | Family member getting impatient |
| Written steps to keep | Have to remember everything |
What I Can Help With
🔧 Common Tasks
- Sending emails with attachments
- Printing documents (when it won't work)
- Saving and finding files
- Organizing photos
- Web browsing basics
- Setting up accounts
📦 You Get
- Patient explanation at your pace
- Hands-on showing (you do it, I guide)
- Written instructions to keep
- Confidence to try it yourself
- No judgment, no jargon
Pricing
| Complexity | Time | You'll Pay |
|---|---|---|
| Single task (printing, email) | 30-45 mins | £60-£85 |
| Multiple tasks | 45-60 mins | £85-£110 |
| Learning session (several things) | 1 hour | £110 |
Based on £60 minimum (first hour) + £50/hr after. Takes however long it takes.
Perfect If...
✅ Elderly or less confident - just need patient help
✅ Family not available - or they rush through it
✅ Specific task - need to do something but stuck
✅ Want to learn - not just have it done for you
Why Choose Us for Computer basic help in Exeter?
Patient, jargon-free explanations
Help with everyday computer tasks
Written instructions left for you
No judgment, just solutions
What to Expect
Step 1: You Explain
Tell me what you're trying to do or what's not working. I'll understand even if you don't know the right words.
Step 2: I Show You
We'll do it together on your computer, step by step. You do it while I guide - that way you learn.
Step 3: Write It Down
I'll leave you clear written instructions for next time. Keep them by the computer.
🔧 DIY Tips
Some general computer confidence tips:
🖱️ Don't be afraid to click things
- You won't break it by clicking
- If something unexpected happens, just close that window
- Ctrl+Z undoes most mistakes
- When in doubt, click the X to close
📧 Email basics
- Reply = just to sender
- Reply All = to everyone (careful!)
- Forward = send to someone new
- Attachment = the paperclip icon
- BCC = secret copy (others won't see)
💾 Saving and finding files
- "Save As" lets you choose where it goes
- Desktop = you can see it on your screen
- Documents folder = default safe place
- Downloads = where internet files go
- Use folders like filing cabinet drawers
🌐 Staying safe online
- If it sounds too good to be true, it is
- Banks never email asking for passwords
- Hover over links to see where they really go (don't click suspicious ones)
- When in doubt, close it and ring the company directly
⚠️ Common confusions
- Browser = the internet window (Chrome, Edge, Safari)
- Search bar = where you type things to find
- Address bar = shows the website address
- Tabs = multiple pages open at once
- Bookmarks = saved favorite websites
💡 Pro trick: Take photos on your phone of steps that work. Then when you forget, you have a photo guide made by you, for you, showing your exact screen.
Rather leave it to a pro? No problem - that's what I'm here for. Give me a call.
Good to Know
🖥️ Not a computer repair service - I can help you use your computer, but I don't fix broken hardware or remove viruses. For that you need a proper IT tech. But I can show you the basics.
This is judgment-free. I don't care if you need showing the same thing three times. Everyone learns at their own pace.
Elderly clients are my favorite - you're polite, patient, and actually grateful when things work. Happy to help as often as you need.
I'm not super technical myself - that's why I'm good at this. I explain things how normal people understand them, not how computer people talk.
Frequently Asked Questions
I'm not very good with computers - is this service for me?
Absolutely - that's exactly who this is for. Whether it's sending emails, printing something, saving photos, or just understanding what the icons do, I'll show you slowly and clearly. No techie jargon, no rushing, no making you feel daft.
What kind of computer problems can you help with?
Basic stuff - can't print, don't know how to attach photos to emails, want to save a document but don't know where it goes, browser isn't working right, too many tabs open. I'm not fixing hardware faults or removing viruses, but everyday tasks that confuse people - absolutely.
Will you write down the steps for me?
Yes - I'll leave you simple written instructions for whatever we do. Big clear writing, step by step. Stick it next to your computer and refer back when needed.
Can you set up email or show me how to use it properly?
Yes - whether it's setting up a new email account, showing you how to attach files, organizing folders, or just explaining the difference between Reply and Reply All. Common stuff that catches people out.
My family usually help but they're not always available - can you help instead?
That's why most people call me. Family members try to help but they rush through it or use technical terms you don't understand. I take my time, explain things properly, and don't make you feel stupid for asking.
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01392 964094Request Online QuoteOur Rates
Got multiple jobs?
Make the most of your first hour - I can often tackle several small tasks in one visit. List everything you need done when you call!
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