Guest info folder in Exeter

The 2am WiFi Password Message

You're asleep. Phone buzzes. Guest can't find the WiFi password. Again.

Half an hour later: "How does the heating work?"

Next morning: "Where do we park?" "What day are the bins?" "Is there a good pub nearby?"

Every. Single. Guest. Asking. The. Same. Questions.

A proper info folder sorts this. Guests find answers themselves. You sleep through the night. Everyone's happier.

💡 Pro tip: Airbnb superhosts with well-organized guest info score higher on "check-in" and "communication" ratings. It's literally free stars for having information available.

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Why Info Folders Matter for Holiday Lets

Guests want to feel welcome and informed. Hosts want to stop answering the same questions repeatedly.

✅ Professional Info Folder	❌ Nothing / Scrappy Notes
Guests find answers instantly	Constant messages to host
WiFi/heating/appliances explained	Frustrated guests guessing
House rules clear from start	Disputes about what's allowed
Professional, welcoming impression	Looks amateur and chaotic

Plus, clear house rules (checkout time, bins, noise, smoking) protect YOU when guests break them. "It was in the folder" holds up better than "I assumed they'd know."

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What You Get

🔧 Complete Guest Folder Contents

📶 Essential Info (Laminated)

• WiFi network name and password
• Emergency contacts (your number, plumber, electrician)
• House rules (checkout time, bins, smoking, pets, noise)
• Key return instructions

🏠 Property Guide

• How to work: heating, TV, oven, dishwasher, washer/dryer
• Fuse box location
• Stopcock location
• Thermostat instructions
• Quirks ("bathroom light switch is outside door")

🗑️ Practical Info

• Bin collection days and what goes where
• Recycling rules
• Parking instructions and permits
• Local taxi numbers
• Nearest pharmacy, doctor, hospital

☕ Local Recommendations

• Cafes and restaurants nearby
• Pubs and bars
• Shops and supermarkets
• Attractions and activities
• Beach/walking suggestions if relevant
• Parking in town center

📦 You're Left With

• Professional folder ready to use
• Laminated key pages
• Wipeable, durable folder
• Digital copy of all content for updates

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Pricing Guide

Folder Type	Estimated Time	You'll Pay
Basic (WiFi, rules, appliances)	1 hr	£60
Standard (above + local info)	1-1.5 hrs	£60-£85
Comprehensive (extensive local guide)	1.5-2 hrs	£85-£110

Includes folder, printing, laminating key pages. Updates to existing folders £15-25 depending on pages.

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What Should Go In Your House Rules?

Be specific, not vague. "No parties" is fine. Better is:

✅ Clear House Rules Include:

• Checkout time and process
• Bin days and what bins go where
• Quiet hours (typically 10pm-8am)
• Smoking policy (not allowed, or only outside)
• Pet policy if you allow them
• Maximum occupancy
• Parking rules
• Where NOT to put things (clothes on radiators, etc)
• Key return method

Why this matters: When guests break rules, "but it wasn't clear" is their defense. Specific written rules in the folder = you're covered.

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Local Info That Actually Helps Guests

Don't just list stuff - be useful:

Good: "Tesco Express on Fore Street (5 min walk) - open till 11pm daily. Nearest full supermarket is Sainsbury's on Pinhoe Road (10 min drive)."

Useless: "Shops nearby."

Good: "Street parking free after 6pm and all day Sunday. During the day use Paris Street car park (£1.50/hr, 10 min walk)."

Useless: "Parking available."

I'll help you write this stuff clearly if you give me the basics.